Frequently Asked Questions
How do I use the Itch Hero relief patches?
Cleanse, disinfect and dry the area before applying a fresh Itch Hero Relief Patch.
Use as needed, but do not keep one on longer than 48 hours.
For best results, replace every 24 hours to ensure safety and effectiveness!
When should I not use the Itch Hero relief patches?
For external use only. Do not apply to open cuts, wounds, burns, rashes, infections, or other skin conditions. Avoid sensitive areas around the eyes. Discontinue use immediately if you experience any irritation or discomfort.
Why is there white stuff appearing in my patch?
The white substance in your patch is a mixture of pus, oil, and fluids drawn out from the bite by the hydrocolloid. This process helps remove impurities and supports healing. When the patch turns white, it indicates that it has absorbed enough fluids and best to be replaced with a fresh patch!
Where can I buy Itch Hero relief patches?
Right now, Itch Hero relief patches are available for purchase exclusively on our website.
As we grow, we can’t wait to make Itch Hero accessible at more places — and hopefully with friends around the world! Your support means everything to us, and we’re truly grateful. Exciting times are ahead, and we hope you’re just as excited to be part of this journey with us!
Where do you deliver?
Right now, we're sending our Itch Hero love to customers in Hong Kong only.
We are super excited about the journey ahead and hope to share our hero product(s) with even more friends around the world soon!
I love your product(s) so much, I would like to share the love.
Want to be a hero yourself or stock our super products anywhere in the world? We’d love to chat! Drop us a line at hello@bornherocollective.com — let’s team up and make a difference!
How much does delivery cost?
For Hong Kong customers, a HKD25 delivery fee applies, with free delivery on orders over HKD500.
When will my order arrive?
Our dedicated hero squad takes up to 3 days to get your order ready! Once it is handed over to SF Express, it should reach you in 1-3 working days. Thanks a million for your patience—your Itch Hero package is on its way, and we promise it’s worth the wait!
Can I track my order?
Yes. As soon as your Itch Hero package sets off on its journey, we’ll send you a tracking number — so you’re always in the loop, cheering it on as it makes its way to you!
What is your return policy?
We’ve got your back! You can return or exchange unused products within 30 days— just a heads up, return shipping costs will be deducted. Got something to send back? Shoot us an email at hello@bornherocollective.com, and we’ll help you get it all sorted. We’re here to make it a smooth and happy process!
My payment is not getting through.
If you’re having trouble with your payment, just send us an email at hello@bornherocollective.com —so we can help you find the best method and make the process smooth and easy for you!